Company

Who we are, and who is responsible for what

silentVIP LLC is an accredited travel agency that runs corporate travel programs for companies of roughly 100 to 1,000 people. Here is who leads it, where we work, and who to contact.

Company identity

The facts you'll want for procurement

Legal name	silentVIP LLC
Accreditation	IATA accredited agency, number 33661736
Membership	American Society of Travel Advisors (ASTA)
How we're paid	By clients only, through published fees. We accept no commissions from airlines or hotels.
Independent assessments	No SOC 2 or ISO 27001 report yet. Ask us for our security questionnaire answers.

Leadership

The people accountable for your program

Chief Executive

Accountable for the company, client agreements and commercial terms.

Head of Travel Operations

Runs the travel team: booking, ticketing, changes, disruption handling and supplier relationships.

Head of Client Service

Oversees account managers, program reviews, service commitments and escalations.

Implementation Lead

Owns every implementation from kickoff to launch, including data transfer, policy set-up and integrations.

Responsibilities

Who to go to for what

Area	Who's responsible	How to reach them
A trip, a change or anything urgent	The travel team on duty	Travel support · +1 (212) 347 5600
Service quality, escalations and program reviews	Client service	Your account manager (Managed and Enterprise) or the service team at support@silentvip.com
Implementation and switching	Implementation lead	Through your implementation plan
Security questions and incident reports	Security contact	support@silentvip.com