Using this website
By using www.silentvip.com or the silentVIP client portal, you agree to these terms. The site is operated by silentVIP LLC ("silentVIP", "we", "us"), 413 W 14th Street, New York NY 10014, USA. silentVIP is an accredited IATA agency (No. 33661736) and a member of the American Society of Travel Advisors.
The site is for businesses and adults. You must be at least 18 to submit a form or create an account.
Company accounts
- Who may create one. You may create a company account only for an organization you work for and are authorized to act for. The person who creates it becomes its first travel manager and is responsible for who they invite and the roles they give.
- Your sign-in. We sign you in with single-use links sent to your work email. Keep that email account secure, and tell us at once at support@silentvip.com if you think someone else has used your access.
- Accurate information. Keep traveler profiles, approvers, entities and billing details accurate. Bookings rely on them.
- Suspension and closure. We may suspend or close an account that is used in breach of these terms, that we believe was created without authority, or that remains unused. You can close your account at any time by emailing us.
Travel services and bookings
- Agreement before ticketing. You can set up your program and send trip requests as soon as your account is created. We will not issue a ticket or make a paid booking until your plan and billing are confirmed with us in writing. Fees are those published on our pricing page on the date of that confirmation, unless your written agreement says otherwise.
- Your written agreement governs. Once confirmed, your service agreement sets out the scope, fees and terms of our services. If it conflicts with these terms, the agreement wins.
- Suppliers' terms. Every booking is also subject to the supplier's own terms, such as an airline's conditions of carriage or a hotel's cancellation policy. Options we send show the main fare rules, but the supplier's terms apply.
- Prices and availability. Quoted fares and rates are held only until the time shown on the option. Until a booking is confirmed, prices and availability can change.
Acceptable use
Don't misuse the site or the portal: no false or automated sign-ups or requests, no access to accounts or data you aren't authorized to see, no interference with security or operation, no scraping or bulk copying, and nothing unlawful. Don't upload anything you don't have the right to share, and don't put payment card numbers in free-text fields.
Content, intellectual property and links
Content on this site, including our research briefings, is general information, not legal, tax, accounting, immigration or financial advice. Programs, fares, fees and entry requirements change often; briefings reflect published information as of their "Updated" date.
The site's text, briefings, design and the silentVIP name belong to silentVIP or its licensors. You may view and share pages for internal business use with attribution. Links to other sites, such as suppliers and the sources we cite, are provided for convenience; we don't control them.
Disclaimers and liability
The site and its content are provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, and silentVIP is not liable for indirect, incidental, special or consequential losses arising from use of the site. Our total liability for any claim relating to the site itself (as opposed to travel services under a written agreement) is limited to USD 100. Nothing in these terms limits liability that cannot be limited by law, including rights under the Australian Consumer Law.
Governing law, changes and contact
These terms are governed by the laws of the State of New York, and disputes will be heard in the state and federal courts in New York County. Australian consumers keep any rights they have under Australian law. If any part of these terms is unenforceable, the rest still applies.
We may update these terms by posting a new version here; the date at the top shows the latest version. Questions: email support@silentvip.com or write to silentVIP LLC, 413 W 14th Street, New York NY 10014, USA.