Booking
Choose with the whole price in front of you
Travelers and assistants submit a trip request. Our team sends options within 4 business hours, each with the total price, the fare rules and its policy status. The booker compares them and selects.
Walk-through
From request to confirmation
What each option shows
No surprises after you click
- Total price: base fare, taxes, extras such as bags or seats, and the silentVIP service fee
- Fare restrictions: fare brand, change fee or rule, cancellation and refundability
- Baggage: what's included and what has been added
- Hotels: nightly rate, number of nights, total and the cancellation deadline
- Policy status: in policy, or out of policy with the rule it breaks
- Pending approval: who it's waiting for and since when
How booking works today. Options are sourced by our specialists, not by an automated search. Live self-service search across airline and hotel inventory is not available today. Travelers request a trip and choose from the options our team sends.
Out of hours: Requests that arrive outside office hours are quoted from the start of the next business day, unless they are marked urgent.
After booking
Changing a flight, canceling a hotel
Changing a flight
Canceling a hotel
On the phone
The same options on a phone
The portal works on any phone browser: requests, comparing options, approving, itineraries and documents.
Booking for someone else
Assistants book without sharing logins
An assistant picks any traveler they're authorized for. The traveler's own policy, approver and profile apply, and the booking records who made it.
Evidence
What you can measure from week one
Every figure below comes from your own bookings in the portal, from the first trip. No benchmarks, no borrowed case studies.
Policy compliance
The share of bookings in policy, every exception with its justification, and who approved it.
Budget against spend
Spend by department, project, supplier and traveler for any period, set against each department's budget.
Allocation coverage
The share of spend carrying an entity, department and project code, so month-end gaps show before close.
Money owed back
Refunds requested, processing and received, with outstanding and recovered kept separate.
Unused ticket credits
Every open credit by traveler and airline, with its expiry, until it's used.
Emissions
Estimated CO2e per booking using the UK government's published factors, exportable to CSV.
See all of it on our fictional demo company in the sample monthly report.
Questions
What buyers ask about booking
Can I search and book flights myself, instantly?
How quickly do options come back?
What does the service fee cost?
Can an option expire?
Can guests be booked?
See a booking from request to invoice
We'll book a trip on a fictional company, including an out-of-policy choice and a change.
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