Legal
Privacy Policy
Last updated Oct 16, 2026
Who we are
This policy explains how silentVIP LLC ("silentVIP", "we", "us") handles personal information when you visit www.silentvip.com, book a demo, request a quote, create or use a company account in the client portal, apply for a job, contact us about a partnership, or travel with us. silentVIP is a corporate travel management company and an IATA-accredited agency, with offices in the United States and Australia.
| Office | Address | Phone |
|---|---|---|
| New York | 413 W 14th Street, New York NY 10014 | (212) 347 5600 |
| Boston area | 385 Concord Avenue, Belmont, MA 02472 | (617) 579 8400 |
| Sydney | Level 1, 60 Martin Place, Sydney NSW 2000 | (02) 9100 0800 |
For any privacy question or request, email support@silentvip.com.
Information we collect
| Where | What |
|---|---|
| Demo, quote, group travel and security-document forms | Name, work email, company and role; for demos, company size, number of travelers, approximate travel spend, current arrangement, main requirement and chosen time; for quotes, traveler and booking volumes; for group travel, event dates, destination, attendee count, departure cities and budget. We also note the page you came from and campaign tags in the link (UTM parameters). |
| Creating a company account | Name, work email, company, role, company size and country. Your email domain is used to keep one account per company. |
| Client portal | Your name, email, role and sign-in times; the travel requests, options, approvals and their reasons, traveler profiles, documents, charges, invoices, refunds and credits that your company or we add; and safety check-ins during incidents. |
| Traveler profiles | Names, contact details, date of birth, nationality, passport expiry, loyalty program numbers, seat and meal preferences, department, approver and travel policy group, as provided by the traveler or their company. |
| Website use | Pages viewed and simple events such as starting a product tour, viewing pricing or starting a form, with the page and campaign tags. These events contain no name, email, itinerary or payment information, and none is recorded if your browser sends Do Not Track. |
| Job applications and partnership inquiries | What you submit: name, email, optionally phone, location, LinkedIn and CV for applications; organization, name, title, email and message for partnerships. |
| Communications | Emails and calls with our team and records of the requests we handle. |
We do not ask for payment card numbers through the website or portal. Please don't put card details in messages or uploaded documents.
How we use it
- To provide travel services: source and book options, apply your company's policy and approvals, service changes and disruptions, invoice and reconcile, and look after travelers during incidents.
- To run the portal: sign people in, show each person only what their role allows, send notifications and invitations, and keep an audit trail.
- To respond to you: arrange and prepare demos, send quotes, and answer group, security and partnership inquiries.
- To improve the website: count visits and see which pages and campaigns lead to demos and accounts, in aggregate.
- To run the business: accounting, security, fraud prevention, and legal and IATA obligations.
For people in the EEA, UK and Switzerland, our legal bases are performing a contract (or steps before one), our legitimate interests in running and improving our services, and legal obligations. We do not sell personal information or share it for targeted advertising.
Where it is stored, how long, and security
Storage. Our systems run on Cloudflare's network, with the portal database hosted in the United States. Our staff in the United States and Australia can access client data to service travel. Bookings send traveler details to suppliers in the countries you travel to. Where the law requires, we use safeguards such as standard contractual clauses.
Retention. Trip and billing records kept 7 years; traveler profiles deleted 90 days after a traveler leaves Demo, quote and inquiry records are kept for up to 24 months unless they become a client relationship. Website events are kept for 25 months in aggregate form.
Security. HTTPS everywhere with strict security headers; single-use email sign-in links and secure session cookies; role-based access so each person sees only what their role allows; an audit log of sign-ins and changes; and rate limits on every public form. Find more on our security page.
Your rights
Email support@silentvip.com to use any of these rights. We'll verify the request and reply within the time the law requires, and we won't treat you differently for using them. If your company holds your data in our portal, we may need to involve your company, since it decides how that data is used.
- United States: residents of California and other states with privacy laws may have rights to know, access, correct and delete personal information, and to opt out of sale or targeted advertising (we do neither). An authorized agent may act for you.
- Australia: you may access and correct your information under the Privacy Act 1988, and complain to us and then to the Office of the Australian Information Commissioner.
- EEA, UK and Switzerland: you may access, correct, delete, restrict or object to processing and request portability, and complain to your data protection authority.
Children, changes and contact
Children. The website isn't directed to children. When a parent or company asks us to book travel for a child, we collect the child's details from them only to arrange the travel.
Changes. The date at the top shows the latest version. For material changes we'll post them here and tell clients directly.
Contact. Email support@silentvip.com or write to silentVIP LLC, 413 W 14th Street, New York NY 10014.