Guide
What the service includes
The terms of service in plain language. Your agreement sets out the binding version.
Guide
Service description
| Booking routes | The portal (quote and select), an assistant booking for delegated travelers, or our team by phone or email. The same policy applies to all three. |
|---|---|
| Options sent | within 4 business hours, during office hours (8am–8pm ET and 8am–8pm AET, Monday to Friday). |
| Office hours | 8am–8pm ET and 8am–8pm AET, Monday to Friday |
| Urgent help | 24 hours a day, 7 days a week. Acknowledged within 5 minutes; an agent takes ownership within 15 minutes. |
| Standard requests | Acknowledged within 1 business hour; an agent takes ownership within 4 business hours. |
| Traveler safety | first contact attempt within 30 minutes of an incident being confirmed |
| Billing | Invoices per legal entity, with allocation to department and project. Fees shown separately from travel costs. |
| Reporting | Live dashboard and a monthly report with findings, actions, owners and dates. |
| Account management | Quarterly program reviews on Managed and Enterprise; twice a year on Essentials |
| Fees | See pricing. No commissions taken from suppliers. |
See it in the product
The demo shows this working in the portal, on a fictional company.
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